Introducing
Patient-Care Logistics

carGO Health was founded with the understanding that neither traditional courier services nor in-house operations sufficiently address the unique demands of the healthcare sector. Though the medical courier might not engage in direct patient care, we firmly believe that the courier shoulders an essential responsibility.

Our goal is to offer a straightforward, dependable, and clear courier service, free from needless complexities. With courier services dedicated solely to the medical industry, we understand that achieving excellence requires demands concentration and are motivated by our commitment to a patient-centered ethos.

A carGO Health medical courier handing a medical package to a healthcare professional and a form for documenting blood product details displayed on the side

Medical Logistics Reimagined

The fundamental flaw in the existing medical courier service model lies in a significant oversight: ignoring the most crucial element of healthcare delivery—the patient. This neglect results in a complex and unmanageable system, characterized by a daily routine of tackling emergencies that could have been avoided by adopting a patient-centric approach from the outset.

At carGO Health, we understand that although the role of a medical courier might appear to be small, its impact on patient care is significant. Whether it's transporting temperature-sensitive samples to laboratories for analysis or ensuring timely delivery of a patient’s medication, we treat each delivery with the care and importance of a patient. This method tackles a key deficiency in current logistics operations, supporting healthcare organizations in achieving their essential purpose.

Our Philosophy:
Every Package,
A Patient

Efficiency Lost,
Patients Forgotten:
The Courier Conundrum

The Challenge: Band-Aid Fixes to Complex Problems

Healthcare organizations frequently allocate substantial resources to the development and upkeep of internal fleets, which are managed inefficiently, entangled with multiple middlemen, devoid of tech integration, and associated with elevated expenses.

The shift towards utilizing external courier services adds another layer of complexity, ushering in more inefficiencies and duplications. Consequently, this fosters a convoluted, non-transparent, and expensive operation that demands excessive time and detracts from the dependability of every delivery process.

The Traditional Medical Courier Model: Outdated and Inefficient

Lab’s in-house logistics

Doctor
office

orders by

calling

Lab’s account manager

internal

call/email

Regional Logistics Manager

internal

call/email

Regional dispatcher

internal

call/email

in-house or outsourced driver

makes a
note on

paper

route set manually, not optimized!

costly, they only do pickups for one custo-mer at a time

picks up,
fills in a

paper form

human error (in a rush, total samples un-accounted for)

drivers often arrive after hospitals closing time

falsified Proof of Pickup (POP) (e.g. lie about what time they arrived to location)

drives
back to

lab

no live ETA: labs must call dispatcher who in turn calls driver to find out

Lab

delivers the

package

paper receipts and falsified Proof of Delivery (POD)

late deliveries, sometimes leads to lab staff waiting around to start specimen processing

sometimes drivers misplace specimen (e.g. underneath car seat)

OUTSOURCED COURIER

untrained/inexperienced dispatchers and drivers due to high turnover

drivers paid per delivery; incentivized to take more orders, but at a cost of late/missed pickups

no specimen control equipment & handling (e.g. no refridgration / no specimen bags)

when outsourcing deliveries;

call/email

COURIER COMPANY'S DISPATCHER

multiple calls to find "best" driver

drivers misrepresent current location

constant back and forth between dispatcher and driver

Tech-Driven, Streamlined Operations Support Patient-Centric Care

The Solution: Simplifying Workflows by Removing Redudancies

Our centralized platform solution enables providers to easily place and track pickup requests, ensuring full chain-of-custody from the moment a trained courier from our floating fleet is assigned to when a delivery is completed. This system dispatches each order to the most suitable courier via a dedicated driver app, cutting out numerous inefficient and redundant steps to significantly enhance both transparency and reliability throughout the entire process. By leveraging technology and optimizing our fleet, we've been able to cut turnaround times by up to 50%, lower delivery costs, and provide unmatched accountability, thereby offering a vastly improved experience for healthcare providers, their patients, and couriers alike.

Introducing the New Era:
carGO Health's Optimized and Transparent Medical Courier Model

Doctor
office

Lab’s account manager

internal

call/email

Regional Logistics Manager

internal

call/email

Regional
dispatcher

internal

call/email

cargo health medical courier

the closestavailable driver taps to confirm

within seconds

the optimalavailable driver taps to confirm

within seconds

driver picks it up

within minutes

roaming fleet = at least 50% faster pick up time

collect pick-ups along the way

efficient, optimized for value: price vs.speed

Lab

delivers
with

POD

order with a tap

one-time set-up of recurring orders

begin receiving delivery notifications (e.g. ETA and tracking)

A carGO Health driver smiling and driving delivery van.

Our Goal: Be an Extension of Your Team You Can Trust

At carGO Health, we're not just a courier service; we're an integral part of your healthcare team. Our advanced technology, specialized courier fleet, and patient-first approach ensure that we're not only meeting but exceeding the needs of modern healthcare logistics. Partner with us to experience a logistics service that truly understands and caters to the sensitive and critical nature of medical deliveries.