Privacy Policy

Introduction

carGO Health, Inc. (“carGO Health,” “Company,” “we,” “us,” or “our“) specializes in medical courier services, utilizing proprietary technology to securely connect clients with couriers for the compliant transportation of medical packages. To provide these services, we collect various types of information about you and the packages you are sending or receiving.

We are committed to protecting your privacy and ensuring compliance with healthcare laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) where applicable. This policy describes:

The types of information we may collect or that you may provide when you download, install, register with, access, or use our Platform (“Platform”), which includes our primary website located at https://www.cargo.health, all associated subdomains and sublinks (“Website“), our dedicated client portal located at https://portal.cargo.health (“Client Portal“), our mobile application (“Application“), and any other services we offer (collectively referred to as the “Services“).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Acceptance of Privacy Policy

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our Platform. By downloading, registering with, or using the Platform, you signify your acceptance of this Privacy Policy. We may update this policy from time to time, and your continued use of the Platform after we make changes signifies your acceptance of those changes.

Children Under the Age of 18

The Platform is not intended for children under eighteen (18) years of age, and we do not knowingly collect Personal Information from children under 18.

Healthcare Data & Confidentiality

Given our specialization in medical courier services, we may collect and handle sensitive health-related information. We adhere to healthcare laws and regulations, including HIPAA, to ensure the secure and confidential handling of healthcare data.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Platform, including:

Directly from you when you provide it to us.
Automatically as you navigate through the Platform.

Information You Provide to Us

When you download, register with, or use the Platform, we may collect the following types of information:

Personal Information: such as your name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline.
Health-related Information: required for the secure and compliant transportation of medical packages.
Records and Copies: of your correspondence with us, including email addresses and phone numbers if you contact us.
Order Details: about the orders you carry out through the Platform and the fulfillment of your orders.
Payment Details: Payment information may be processed and stored by a third-party payment processor, in compliance with applicable laws and regulations.
Search Queries: Your search queries on the Platform.

Automatic Information Collection and Tracking

When you download, access, and use the Platform, we employ various technologies to automatically collect specific types of information:

Usage Details: We automatically collect detailed information about your usage of the Platform. This can include traffic data, geolocation data, user activity logs, and other communication data, as well as the resources that you access and use within the Platform.
Device Information: Information about your mobile device and internet connection may be collected. This includes unique device identifiers, IP addresses, operating system specifications, browser types, mobile network data, and telephone numbers associated with the device.
Stored Information and Files: Our Platform may request access to metadata and other information linked with files stored on your device. This could involve photographs, audio and video clips, personal contacts, and address book data.
Sensitive Medical Data: In line with our role as a medical courier service, we may collect sensitive information such as details of medical packages you intend to ship, including but not limited to, patient identifiers, types of medical supplies, and other medically relevant data.
Location Information: For effective routing and tracking, we collect real-time geolocation data from your device.

If you prefer that we do not collect this data, you should not download the Platform or, if you have already downloaded it, you should remove it from your device.

Information Collection and Tracking Technologies

The following are the technologies we employ for automatic information collection:

Cookies and Mobile Cookies: A cookie is a small text file placed on your computer or mobile device. Rejecting cookies may limit your ability to use some features of the Platform.
Web Beacons: Our Platform and email communications may contain electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) to assist in delivering cookies and to compile analytics data like how many users have visited certain pages or opened emails.
Third-Party Tools: We may use third-party analytics tools to help us measure traffic and usage trends for the Platform.

Third-Party Information Collection

When you use the Platform, certain third parties might use automatic information collection methods to gather data about you, your device, or your interactions with the Platform. These can include:

Advertisers and Ad Networks: Targeted advertisements may be served to you based on your online activity.
Mapping Services: Third-party applications like Waze or Google Maps could collect data if you enable features that require such services.
Analytics Companies: Your usage patterns could be analyzed to improve service delivery.
Device Manufacturers and Mobile Service Providers: These entities could collect device-specific information for analytics or service improvement purposes.

We have no control over these third-party entities and their data collection technologies. For questions about their data usage, consult their respective privacy policies.

How We Use Your Information

We collect and use your information for a variety of purposes designed to serve you better. Specifically, we use information, including Personal Information, that we collect about you or that you provide to us for the following:

Core Functionalities

Service Delivery: To provide you with access to the Platform and its functionalities, as well as any other services, information, or products that you may request from us.
Contractual Obligations: To fulfill our responsibilities and enforce our rights stemming from any contracts we have entered into with you.
Account Management: To send you notifications related to your account status, including expiration and renewal notices.
Platform Updates: To inform you of any updates or changes to our Platform, as well as any modifications to the products or services we offer through it.

Service Improvement

User Experience: To personalize your experience by tailoring content according to your preferences and needs.
Analytics: To gauge our audience size and understand usage patterns, thereby improving the Platform’s overall performance and utility.
User Recognition: To identify you when you return to our Platform, enhancing usability and personalization.

Medical Courier-Specific Uses

Logistics and Routing: To optimize delivery routes and tracking for the medical packages you intend to transport.
Regulatory Compliance: To meet the requirements and regulations concerning the transport of medical items and sensitive healthcare data.

Data Sharing and Disclosure

We may disclose aggregated, non-identifiable information about our users without any limitations. Personal Information may be disclosed:

Internal Sharing: To our subsidiaries, affiliates, and third parties involved in our business operations.
Third-Party Contractors: To contractors, service providers, and other third parties that assist in our business operations and are bound by confidentiality agreements.
Mergers or Acquisitions: In the event of organizational changes like mergers, acquisitions, or asset sales.
Legal Obligations: To comply with legal requirements, court orders, or governmental directives.
Safety and Security: To protect the rights, property, or safety of our organization, our customers, or others.

Your Choices About Our Collection, Use, and Disclosure of Your Information

User-Controlled Settings

Tracking Technologies: You can configure your browser settings to refuse cookies or alert you when a cookie is being sent. Note that disabling cookies may limit some functionalities of the Platform.
Location Data: You can manage the collection of real-time location information through your device’s privacy settings. Disabling this feature may affect the Platform’s utility.

Third-Party Advertisements

While we do not control third-party data collection for interest-based advertising, many provide opt-out mechanisms. For example, you can opt out of targeted ads from members of the Network Advertising Initiative (“NAI”) on their website.

Accessing and Correcting Your Personal Information

You have the ability to review, modify, or delete your Personal Information by logging into the Platform and navigating to your account profile page.

For further adjustments or queries regarding your data, you can contact us via email at [email protected]. While we can delete your Personal Information, doing so will also result in the deletion of your user account. Certain requests for modification may not be accommodated if they would cause the information to be incorrect or conflict with legal obligations.

Your State Privacy Rights

Additional Protections
State-level consumer privacy legislation may offer residents supplementary rights concerning our use of their Personal Information.
State-Specific Resources
For further details about these rights and how to exercise them, please refer to your individual state’s privacy rights website.

Data Security

Security Measures

We employ various security protocols, including firewalls and encryption technologies, to protect your Personal Information from unauthorized access, use, alteration, or disclosure.

Payment Security

Any financial transactions conducted through our Platform will be encrypted for your safety.

User Responsibility

The safety of your data also relies on your actions. If a password has been set up for your account, it is your responsibility to keep it confidential. Public areas of the Platform, such as message boards, are not secure; exercise caution when disclosing information in these areas.

Transmission Risks

Despite our best efforts, no data transmission over the internet is 100% secure. We cannot fully guarantee the absolute security of your Personal Information. Any transmission is therefore at your own risk.

Changes to Our Privacy Policy

We may periodically update our privacy policy. In case of significant changes affecting your Personal Information, we will notify you and update the policy on this page.

You are responsible for maintaining up-to-date contact details, including email and phone number, and for routinely checking this privacy policy for changes.

Contact Information

For queries or comments regarding this privacy policy and our privacy practices, you can reach us via email at [email protected] or at:

carGO Health, Inc.
442 5th Ave, Suite #2801
New York, NY 10018
United States
Phone: (877) 851-3097